Case Study: TORRCO achieves 1.5% overall margin increase (4.9% on priced sales) with Epicor Strategic Pricing

TORRCO - Customer Case Study

TORRCO, a Waterbury, Connecticut–based plumbing/HVAC distributor with 12 locations and 135 employees, faced mounting price pressure in a competitive New England market and lacked the analytical capacity to optimize pricing across millions of customer/product combinations. The company needed a systematic way to capture many small pricing opportunities without alienating customers.

TORRCO implemented Epicor Eclipse with Strategic Pricing (SPA), gradually applying SPA matrices to its sales. By 2011 SPA priced about 30% of sales (52% of lines), delivering a 4.9% margin uplift on those sales and a 1.5 percentage-point increase to overall margin—real gains to the bottom line—with minimal customer pushback.

TORRCO

Joel Becker

President/CEO, TORRCO