Case Study: Tisdel Distributing achieves 15% faster order turnaround and real-time data accuracy with Epicor Prophet 21 (Epicor)

Tisdel Distributing - Customer Case Study

Tisdel Distributing, a Mason, Ohio–based high-end appliance distributor serving about 200 dealers, faced an outdated ERP that relied on manual “band‑aid” workarounds and limited its inventory management, process automation, and real-time reporting—hindering operational efficiency and decision making.

Tisdel implemented Epicor Prophet 21 with Business Analyzer and DynaChange Portals and used Epicor’s Learning Management System for training. The new ERP delivered real‑time, accurate data, streamlined order and PO workflows, improved forecasting, and a seamless customer transition, enabling roughly a 15% improvement in order turnaround and the ability to handle more daily orders.

Tisdel Distributing

Holly Ellis

Controller