Case Study: The General Store achieves improved customer service and time savings with Epicor Eagle Mobile Manager (Epicor)

The General Store Improves Customer Service and Saves Time with Smart Phone Solution

The General Store, a single-location hardware and farm supply retailer in Martin, South Dakota with a large, diverse inventory and 34 years in business, struggled with time-consuming manual lookups and an inability to answer product or pricing questions when away from the store — making it hard to support customers on job sites and to make confident ordering decisions at buying shows.

By adopting Epicor Eagle Mobile Manager on a smartphone, owner David Jones gained instant access to live inventory and pricing from anywhere. The solution cut time spent running back to terminals, improved customer service and on-site sales, enabled remote support for employees, and produced smarter buying decisions at trade shows, including avoiding poor buys and confidently committing to larger orders.

The General Store

David Jones

Owner