Case Study: Thacker Ace Hardware achieves faster POS and improved inventory accuracy with Epicor Eagle (Epicor)

Thacker Ace Hardware Improves Point of Sale and Inventory Management by Switching from RockSolid to Epicor Eagle

Thacker Ace Hardware is a single-location Ace store in Petersburg, Virginia with 34 years in business. While using RockSolid POS the team struggled with slow checkout, limited visibility into inventory and margins, and manual offsite backups that ate into staff time.

They switched to Epicor Eagle with a smooth data conversion and training, gaining faster POS and credit-card processing, mobile inventory tools and Mango reporting that lifted inventory accuracy to about 95–97%, and automated offsite backups. Daily reporting and drill-downs let the owner spot and fix costly errors quickly, improving profitability monitoring and positioning the store for future growth.

Thacker Ace Hardware

Barry Spain

Owner