Case Study: Teconnex achieves 50–75% faster, paperless processing and improved customer service with Epicor ERP

Teconnex boosts efficiency and fosters teamwork with Epicor ERP

Teconnex is a Keighley-based manufacturer of specialised jointing solutions with facilities in the UK and China, offering products from prototypes to full production across a catalogue of about 8,000 parts (adding ~20 new parts weekly). With ambitions to expand into China, Asia and Latin America, the company found its paper-based, manual parts-order processes and aging IT systems lacked visibility and couldn’t support growth.

Teconnex implemented Epicor ERP Case Management to digitise workflows and create a paperless, traceable parts-order process. The solution delivered immediate benefits—process times reduced by 50–75% (some workflows halved), large weekly time savings, clearer order visibility and improved customer service—enabling expansion into China and further international growth while winning a “Business Transformation Highly Commended” award.

Teconnex

Daniel Topp

Head of IT