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Case Study: Brookside Lumber achieves operational efficiency and better customer service with Epicor BisTrack
A Epicor Case Study
Technology provides what business needs to accomplish goals in timely and economical manner
Brookside Lumber, based in Bethel Park, PA, is a lumber and building materials distributor with three yards and two manufacturing facilities serving contractors and retail customers. The company struggled to mine timely business information and lacked the workflow controls needed to drive consistent operational efficiency and strong customer service.
Brookside implemented Epicor BisTrack, whose workflow-driven design pushes alerts to users and Smart Views provide fast, targeted reporting; the Windows/SQL platform also offers open data access, customizable reports, and hardware-cost savings. The result was quicker access to information, improved operational efficiency and customer service, ongoing input into product enhancements, and confidence that the solution will meet their needs into the future.
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Brookside Lumber
David Jones
President, Brookside Lumber