Case Study: Ideal Concrete Block Co. achieves streamlined POS and powerful business intelligence with Epicor

Streamlined POS and Powerful Business Intelligence Meet Demands of Fast-Growing Business

Ideal Concrete Block Co., a fourth-generation, 100-year-old family business, needed to replace its end-of-life Falcon POS system as demand surged and peak-season transactions reached up to 400 per day. The company also wanted better data access and reporting than Excel-based workarounds, while keeping the ease of use of its existing point-of-sale process. Epicor BisTrack was selected to support these needs.

Epicor implemented BisTrack to connect Ideal Concrete’s two retail operations and manufacturing business through a single, clean POS and stronger business intelligence tools. The results included real-time reporting, better margin and inventory visibility, a detailed manufacturing costing system, and at least a 75% reduction in paper usage. Ideal Concrete also said its business doubled from 2017 to 2022, and Epicor helped improve invoice accuracy and handle the growth without adding backfilled administrative work.

Ideal Concrete Block Co

Steve Getto

Management Consultant