Case Study: Coast Builders RONA achieves $100,000 profit increase and $150,000 dead-stock reduction with Epicor Eagle

Simplifies, Eliminates, and Automates Its Way to Increased Profitability

Coast Builders RONA is a two-store hardware, home center, and lumber business in Madeira Park, British Columbia, serving a ferry-access resort community. After converting from corporate to franchise ownership in 2011, owners Russ and Tess Jones needed a modern system to simplify processes, eliminate manual steps, automate critical workflows, and remain technologically current across both stores.

They implemented Epicor Eagle and related modules—Performance Manager, Compass, iNet, Mobile Manager, Document Management, and Secure Data Backup—to integrate POS and inventory, enable online customer account access, automate POs and statements, and provide mobile inventory and buying tools. The changes drove a $100,000 increase in annual profit, removed $150,000 in dead stock, improved inventory turns by one, grew special orders from 5% to 15% of sales, and saved staff hours through electronic document handling and automated backups.

Coast Builders RONA

Russ Jones

Owner