Case Study: Shepherd Electric Supply achieves growth, efficiency, and visibility with Epicor

Shepherd Electric Supply - Customer Case Study

Shepherd Electric Supply, a major electrical distributor serving Maryland and Washington, D.C., was facing the need to replace an obsolete and unpopular distribution system as the company grew rapidly. The team needed better order management, more visibility, and a way to handle complex billing and inventory processes at scale, so it selected Epicor Eclipse from Epicor.

Epicor implemented Epicor Eclipse with automated, connected workflows, user-defined queues, centralized data, and extensible APIs to improve order status tracking, substitute management, billing accuracy, and project controls. The results included faster and simpler sales and order entry, reduced held inventory in the calling queue, improved profitability on large jobs, more efficient procurement, and the ability to support 150% billings growth in two years with greater visibility, accountability, and fewer errors.

Shepherd Electric Supply

Jason Black

IT Manager