Case Study: Service Supply of Victoria achieves 2.9-point margin improvement, 40% sales growth and 50% faster order fulfillment with Epicor Prophet 21 Strategic Pricing

Service Supply of Victoria - Customer Case Study

Service Supply of Victoria is a family-owned distributor in Victoria, Texas, serving 28 counties with plumbing, HVAC and industrial supplies since 1949. With four branches, 60 employees, about 1,200 customers and roughly $20M in annual sales, the company manages a massive catalog (30,000 stock items, 50,000 web items and many more accessible through its system) that produced roughly 60 million potential price combinations. That complexity created a critical challenge: implement a rule-based pricing system that could automatically generate accurate price pages across many product and customer combinations.

Service Supply implemented Epicor Prophet 21 with Strategic Pricing in June 2011 (90 days from design to go-live), rolling the rules out to all customers and involving sales leaders in development. The solution delivered a 2.9 percentage-point margin improvement, Q1 2012 sales up 40% and profit up 50% versus Q1 2011, plus order-fill speeds improved by about 50% and far fewer pricing complaints. The rule-based pricing now automatically creates price pages and provides ongoing opportunities to refine margins and pricing by customer type.

Service Supply of Victoria

Dan Rice

CEO, Service Supply of Victoria