Case Study: School Specialty achieves 16% higher configurator engagement with Epicor CPQ from Epicor

School Specialty - Customer Case Study

School Specialty, a leading U.S. provider of educational products and services, was struggling to modernize its furniture sales process. Before using Epicor CPQ, customers had to rely on paper catalogs and limited online resources, while sales, service, and eCommerce teams worked in disconnected systems that made furniture configuration, quoting, and product data management slow and inefficient.

School Specialty implemented Epicor CPQ across sales, customer service, and eCommerce to create a unified configurator with 3D visualization, augmented reality, and system integrations. The result was a faster, more engaging buying experience, with a 16% increase in configurator engagement and customers exploring more than 375,000 product options; custom configurations added to cart also rose by 22%.

School Specialty

Amy Schultz

Associate Director of Digital Commerce