Case Study: Scales Industrial Technologies achieves operational efficiency and increased profitability with Epicor Prophet 21 (Epicor)

Scales Industrial Technologies - Customer Case Study

Scales Industrial Technologies, Inc. is a Northeastern U.S. compressed-air distributor and service center founded in 1966, with five locations and 180 employees serving industries from manufacturing to healthcare. Facing challenges in warehouse, order and inventory management, financial controls, internal workflow automation, and reporting/business intelligence, Scales sought an ERP partner to support day-to-day operations and growth.

Scales implemented Epicor Prophet 21 with Epicor Business Consulting, using modules like DynaChange, Service & Maintenance, Production Orders, and an online LMS for staff training. The system now tracks parts and labor to reveal actual profitability on rebuilt equipment, streamlines quote-to-order processing, reduces workarounds, and improves transaction accuracy—delivering better operational efficiency and clearer data for business decisions.

Scales Industrial Technologies

Rob Agnetti

Information Technology Manager