Case Study: Safety Supply Illinois triples sales in 3 years and cuts catalog research time 30% with Epicor Prophet 21

Safety Supply Illinois - Customer Case Study

Safety Supply Illinois is a Batavia-based national distributor of safety products (16+ warehouses, ~20 employees) that inherited paper-based, manual workflows, fragmented customer data and time-consuming invoicing that limited its ability to compete and grow. Owner/COO Mary Porter identified the need to modernize processes and train staff to adopt a more capable business system.

SSI implemented Epicor Prophet 21 with Epicor University’s Learning Management System and Learning Center, plus catalog/pricing integration to standardize items and automate data entry. The changes cut catalog research time by about 30%, reduced error rates (including logo orders), delivered real-time accurate data, and helped triple sales over three years while expanding the customer base ~20% and absorbing more volume without adding staff.

Safety Supply Illinois

Mary Porter

Owner/COO