Case Study: RONA at Sunshine Coast achieves $100K profit boost and $150K dead-stock reduction with Epicor Eagle

RONA at Sunshine Coast - Customer Case Study

RONA at Sunshine Coast is a single-store hardware and lumber retailer in Madeira Park, BC, serving a ferry-accessible resort community. After converting to a franchise in 2011, owners Russ and Tess Jones needed to select and install a modern retail system that would simplify processes, eliminate manual steps, automate critical workflows, and remain technologically current to support growth and service in a remote location.

They implemented the Epicor Eagle suite—including Eagle Performance Manager, Compass, Mobile Manager, iNet, Document Management, and secure off-site backup—on day one to automate ordering, enable online account access, and provide real-time mobile data. The changes boosted profitability by $100,000, cut $150,000 in dead stock, improved inventory turns by one, raised special orders from 5% to 15% of sales, saved about eight staff hours per week, and increased market share and overall efficiency.

RONA at Sunshine Coast

Russ Jones

Owner