Case Study: King’s Variety Store achieves accurate inventory, lower costs, and multi‑store efficiency with Epicor

Retailer Improves Inventory Management, Reporting, and Multi-Store Operations with Epicor Technology

M.H. King Company (King’s Variety Store) is a third‑generation specialty retailer based in Burley, Idaho, operating 21 stores across the Intermountain West with about $31M in annual revenue. The company struggled with a fragmented POS environment—separate databases per store and a separate warehouse system—relying on spreadsheets and annual physicals that produced ~25% “outs” and left inventory, ordering, and reporting processes inaccurate and cumbersome.

King’s implemented Epicor Eagle and Epicor Compass to unify POS, inventory, ordering, and reporting. After data cleanup and process changes, they automated replenishment and seasonal ordering, gained discrepancy reporting, and shortened inventory review from weeks to under a day. Results included a $20–30K reduction in physical inventory costs, store outs reduced to under 5%, and better data for markdowns and profit‑margin decisions.

King’s Variety Store

Clinton Threlkeld

Information Systems Manager