Case Study: M.H. King Company achieves accurate inventory, $20–30K cost savings and under 5% stock‑outs with Epicor Eagle and Compass

Retailer Improves Inventory Management, Reporting, and Multi-Store Operations with Epicor Technology

M.H. King Company, a third-generation specialty retailer headquartered in Burley, Idaho with 21 stores and about $31M in annual revenue, struggled with a fragmented POS environment—separate store databases, a master batch system, and a separate warehouse system—that left them unable to track inventory, produced 25% outs, and forced manual Excel-based ordering. The company needed an end-to-end retail solution for inventory, order management, reporting, and multi-store operations.

By implementing Epicor Eagle and Epicor Compass, cleaning master data, and automating replenishment and reporting, King’s gained accurate, timely inventory visibility and the ability to run discrepancy and comparative reports. Results included reducing store outs to under 5%, cutting physical inventory costs by $20,000–$30,000, shortening reconciliation from weeks to less than a day, and improved markdown and margin decision‑making.

M.H. King Company

Clinton Threlkeld

IS Manager, M.H. King Company