Case Study: Hart Ace Hardware achieves faster ordering and improved inventory control with Epicor Eagle

Relies on Epicor Eagle to improve inventory control and reduce ordering time

Hart Ace Hardware is a family-owned Nashville retailer founded in 1972 with two locations and roughly 15,000 SKUs. The company struggled with time-consuming weekly ordering (previously 24 hours), difficulty setting and managing local pricing and margins, and lacked efficient tools for setting and tracking business goals.

Hart implemented the Epicor Eagle suite—Inventory Planner, Pricing Planner, and Performance Manager—to automate ordering, pricing, and performance tracking. Ordering time dropped from 24 to three hours (with a 30-minute target), inventory management improved with fewer stockouts, pricing became more flexible and profitable, and automated dashboards and alerts made goal-setting and decision-making faster, freeing staff to focus on customers.

Hart Ace Hardware

Frank Shope

Owner