Case Study: Reeves Ace Hardware achieves faster onboarding and improved employee engagement with Epicor Eagle Training on Demand

Reeve’s Ace Hardware improves training and educational opportunities for both experienced and new employees

Reeve’s Ace Hardware is a fourth‑generation, family‑owned hardware and home center in Clayton, Georgia with five locations. The company struggled to train a multigenerational workforce (ages 16–75) and get new hires up to speed and confident on their Epicor Eagle system.

Reeve’s implemented Epicor Eagle Training on Demand, onboarding 92 users in about four months and tying course completion to incentive pay. The training helped experienced employees discover productivity‑boosting features, made new hires comfortable with point‑of‑sale and inventory tasks (cutting purchase order setup time by roughly five minutes), increased engagement, and created clearer paths for advancement.

Reeves Ace Hardware

Katie Hendricks

Communications and Training Manager