Case Study: National Sunshine Auto Parts cuts data-entry hours and boosts customer service with Epicor Eagle

Reduces Data Entry Hours and Improves Customer Service

National Sunshine Auto Parts is a single-location, Miami-based automotive aftermarket retailer (in business since 1986) serving primarily wholesale customers. Facing aggressive competitors, limited sales history and reporting from an outdated system, and no customized catalog/search functionality, the company struggled with inventory control, dead stock and time-consuming manual invoice retrieval.

In August 2012 they implemented Epicor Eagle and Epicor iNet with vendor training, adding a searchable parts catalog, electronic invoice storage and automated invoice distribution. The change delivered faster counter service, instant access to statements and invoices, tighter inventory control that reduced dead stock and improved purchasing decisions, lower back-office labor and higher employee satisfaction.

National Sunshine Auto Parts

Jenny Miller

Owner