Case Study: Five Star Plumbing & Fire Supplies achieves real-time analytics and increased efficiencies with Epicor Eclipse

Real-time Analytics for Increased Efficiencies

Five Star Plumbing & Fire Supplies, a Glendale, CA distributor and service provider of plumbing and fire protection products, struggled with legacy software that left the company with poor inventory visibility, manual purchasing and expediting, reactive backorder handling, and a lack of ready-to-use data to support growth and timely decisions.

By implementing Epicor Eclipse in under four months, Five Star automated purchasing, pricing and backorder workflows, gained real‑time inventory turns and dead‑stock insight, and streamlined expediting. The result: faster, more informed decisions, improved customer service and productivity—tasks that once took six hours can now be completed in about 30 minutes.

Five Star Plumbing & Fire Supplies

Ed Novshad

Chief Financial Officer and Founding Partner