Case Study: Race Brothers Farm & Home Supply achieves higher employee productivity and faster onboarding with Epicor Training on Demand

Race Brothers Farm & Home Supply - Customer Case Study

Race Brothers Farm & Home Supply, a three-store farm and hardware retailer in Springfield, Missouri with about 100 employees, relied on Epicor Eagle software but struggled to keep staff consistently trained across locations. Manager-led training was time-consuming and uneven, making it difficult to improve employee performance and standardize best practices company-wide.

They implemented Epicor Training on Demand (TOD), rolling it out first to managers and then to all staff with short, role-based, self-paced modules. The result was faster, more consistent onboarding and training, better use of Eagle features, higher productivity, improved morale, and employees proactively adopting more efficient processes—delivering immediate business benefits and reduced training time.

Race Brothers Farm & Home Supply

Roy Mason

Vice President/Manager, Race Brothers Farm & Home Supply