Case Study: P&R Electrical achieves business growth and better customer service with Epicor Prophet 21

P&R Electrical leverage Epicor Prophet 21 to support their business growth plans

P&R Electrical, a family-owned Australian electrical wholesaler with 12 branches, needed to move beyond legacy software and ageing hardware that limited reporting, slowed monthly data processing, and depended on one staff member’s expertise. To support growth and better decision-making, the company chose Epicor Prophet 21 from Epicor after reviewing other ERP providers.

Epicor implemented Prophet 21 across all sites after a 10-week testing and reconciliation process, with training and support to ensure clean data and a seamless one-day rollout. The results included live visibility into accounts, stock, pricing, and reporting, faster invoice access for customers, improved inventory and pricing consistency, and the ability to add suppliers or product ranges in one day instead of two or three. P&R Electrical says Epicor helped them grow, expand into ecommerce, and increase sales value without adding administrative staff, delivering a multifold return on investment.

P&R Electrical

Craig Ogilvie

IT Manager