Case Study: Poulin Lumber achieves streamlined dispatch, faster deliveries, and cost savings with Epicor Dispatch and Delivery Management System (DDMS)

Poulin Lumber - Customer Case Study

Poulin Lumber, a regional building-supplies leader in Vermont with four locations and 80% of sales delivered to builders, faced chaotic, paper-based dispatching that hindered visibility across yards and delayed customer responses. Manual maps, clipboards, and disjointed processes made it difficult to coordinate routes, answer order-status calls, and scale with growing delivery volume.

Poulin implemented Epicor Dispatch and Delivery Management System (DDMS) with integrated Garmin navigation, automating order statuses, centralizing dispatcher visibility, and streamlining routing and load assignment. The easy-to-adopt solution reduced order-fulfillment and delivery hours, cut 45–60 minutes off typical 5–6 hour runs, lowered costs, and improved customer service—delivering measurable efficiency and rapid ROI.

Poulin Lumber

Scott Flynn

General Manager