Case Study: Coventry Plumbing & Heating Supplies achieves improved reporting and stock control with Epicor BisTrack

Plumbing Merchant Moves Forward With BisTrack

Coventry Plumbing & Heating Supplies is a 35-year, family-run business in Coventry and the city’s largest independent plumbers’ merchant, offering a wide range of plumbing, heating, bathroom and renewable-energy products. With growing stock lines, expanded premises and plans for click-and-collect, eCommerce and customer portals, the company needed to replace an outdated ERP that lacked the functionality required to support further growth.

They implemented Epicor BisTrack, an industry-specific ERP to unify sales, purchasing, warehouse and customer data. Early benefits include better-tailored reporting and email capabilities, and the full stock and logistics module is improving stock control, customer-account visibility and overall operational efficiency to support future online services and continued expansion.

Coventry Plumbing & Heating Supplies

Andy Harris

Coventry Plumbing & Heating Supplies