Case Study: PlumbCity achieves streamlined operations and empowered management with Epicor BisTrack

Plumber and Heating Expert Future–Proofs its Business with Epicor BisTrack

PlumbCity is an Essex-based plumbing and heating supplier that has grown from a single branch in 2003 to 11 branches and around 80 employees. Facing limitations with its legacy Linux system, the company needed a more streamlined service for customers, tighter control over transaction processing and specials, and fast access to business intelligence without having to rely on IT.

PlumbCity implemented Epicor BisTrack across all branches using a low‑risk migration and trained “BisTrack Champions.” The solution delivered branch-level dashboards, ScanTrack and document linking, and an intuitive Windows interface, empowering managers to run their own reports, improve accountability, reduce printing and search time, and gain better control of offers — with plans to add barcoding and an online customer portal to further future‑proof the business.

PlumbCity

Steve Wimbledon

Director