Case Study: Pleasant Supplies TIMBER MART boosts margins and speeds inventory with Epicor Eagle (Epicor)

Pleasant Supplies TIMBER MART Increases Margins With Epicor Eagle

Pleasant Supplies TIMBER MART is a family‑owned hardware and building‑materials retailer in Nova Scotia with 21 employees serving mainly contractors. The company struggled with slow access to inventory and sales data (reports took a day), cumbersome paper document retrieval, error‑prone receiving, and unreliable nightly backups.

By implementing Epicor Eagle, Epicor Document Management, and Epicor Secure Data Backup, Pleasant Supplies gained real‑time access to data, barcode‑driven receiving, electronic document retrieval, and automated backups. The staff now completes receiving in about an hour, serves customers faster (adding ~3–5% more traffic), and improved operations lifted margins by 1.2% in the first year.

Pleasant Supplies TIMBER MART

Dave Bowers

Store Manager, Pleasant Supplies TIMBER MART