Case Study: Piston Ring Service increases sales and modernizes operations with Epicor Eagle

Piston Ring Service - Customer Case Study

Piston Ring Service, a Winnipeg-based automotive parts distributor with a 250,000 sq. ft. distribution center, 27 company stores and 12 associate locations, faced growing pressure from national retailers and an increasingly data-driven market. Aging systems left staff unable to quickly source parts, control pricing or manage growing product lines, creating risks to margins and customer service.

To address this, Piston Ring replaced its legacy J-CON system with Epicor Eagle, added the LaserCat 3 eCatalog and integrated A-DIS and Compass reporting. The new platform sped part identification at the counter, reduced returns, recovered at least one otherwise-lost sale per store per day, tightened buying and pricing controls, and enabled faster transactions and leaner inventory management—delivering measurable gains in sales, efficiency and customer experience.

Piston Ring Service

Todd Toutant

Senior Manager, Piston Ring Service