Case Study: Pioneer Pool Products achieves 15% lower card processing fees and 50% faster checkout with Epicor Prophet 21 & Element Payment Service

Pioneer Pool Products - Customer Case Study

Pioneer Pool Products is a Mobile, Alabama–based family-run wholesaler and retailer of pool supplies with 12 employees and about $4M in annual revenue. The company was operating two separate legacy systems for its wholesale and retail divisions and faced imminent PCI compliance changes, so it needed an efficient, easy-to-use ERP that could consolidate operations while allowing them to keep their own credit card processor.

Pioneer implemented Epicor Prophet 21 with Element Payment Service, which consolidated the two divisions and provided the payment data needed by their processor. As a result, Pioneer cut checkout processing time in half, eliminated roughly six hours of daily work, and achieved a 15% reduction in processing fees despite a 12% increase in card usage, while benefiting from server-based, worry-free compliance updates and hands-on implementation support.

Pioneer Pool Products

Jonathan Golden

Controller, Pioneer Pool Products