Case Study: Pike Nurseries achieves stronger customer loyalty and $600K+ in gift card activations with Epicor Eagle Gift Card solution

Pike Nurseries - Customer Case Study

Pike Nurseries, an Atlanta-based lawn and garden retailer with 16 stores and 400 employees, aimed to streamline operations and expand customer marketing and sales. In 2008 the company implemented the Epicor Eagle system and sought an integrated gift card solution to cultivate loyalty and simplify transactions for both customers and staff.

Pike deployed the Epicor Eagle Gift Card solution, which integrates seamlessly with POS, is easy to train on (cashiers scan a gift-card SKU like any product), and supports purchases, merchandise-credit returns, and loyalty rewards. The program activated more than 11,000 gift cards and credits worth over $600,000 in one year, helping drive sales, attract new customers, and become an important part of the business.

Pike Nurseries

Kent Backes

InventoryControl Manager, Pike Nurseries