Case Study: Pike Nurseries boosts loyalty and streamlines operations with Epicor Compass

Pike Nurseries - Customer Case Study

Pike Nurseries, a 16‑store, 400‑employee garden hardware retailer based in Atlanta, needed better visibility into inventory and customer behavior to improve margins, reduce product problems, and grow its loyalty program. Managing multiple locations since 2008 on Epicor Eagle, the company sought easier reporting and targeted marketing to make faster, data‑driven decisions.

Pike implemented Epicor Compass, a user‑friendly reporting module that automates daily sales and inventory reports to stores and vendors, identifies problem products, and enables targeted email campaigns. Compass helped Pike work with growers to fix poor‑performing plants, streamline operations, and drive loyalty — an after‑hours loyalty event produced a 456% sales increase — while plans for triggered care‑tip emails promise further sales and customer retention gains.

Pike Nurseries

Kent Backes

InventoryControl Manager, Pike Nurseries