Case Study: PC Home Center achieves streamlined special-order management and 10–20% annual revenue growth with Epicor Eagle

PC Home Center - Customer Case Study

PC Home Center, a New Albany, Indiana–based specialty building-products retailer with $20M in annual sales and 80% of business from builders, relied heavily on complex special orders for doors, windows, cabinets and installed kitchens. Although it had used Epicor Eagle for years, the company was effectively using it as a cash register and struggled with special orders that “fell through the cracks,” manual inventory counting and time-consuming back‑office billing for its mostly account-based business.

By implementing Epicor Eagle’s Customer Order Management (Advanced Special Order), RF inventory, Document Management and integrated kitchen planning, PC Home Center automated POs, printed informative special‑order labels, tracked aging orders and simplified vendor/SKU uploads. The changes boosted inventory accuracy to about 95%, doubled the kitchen business without added staff, supported 10–20% annual revenue growth while only requiring one part‑time back‑office hire, and eliminated missed orders—raising customer satisfaction and operational efficiency.

PC Home Center

David Stemler

Owner, PC Home Center