Case Study: Parry Sound RONA Building Centre achieves 2.1-point margin gain and $200K–$250K inventory reduction with Epicor Eagle (Epicor)

Parry Sound RONA Building Centre - Customer Case Study

Parry Sound RONA Building Centre, a single-store lumber and building materials retailer in Parry Sound, Ontario, manages over 50,000 SKUs with special orders making up about a third of sales. The owners found their legacy DOS system unable to keep up: locating invoices could take 45 minutes, physical year‑end counts forced two‑day store closures, and purchasing was slow and laborious—hindering service and cash flow.

In October 2012 they implemented Epicor Eagle with RONA integration, Epicor iNet, and the Epicor Dispatch & Delivery Management System, enabling cycle counts, online customer statements, and streamlined ordering. The upgrade cut order processing to one quarter of the previous time, reduced inventory value by $200,000–$250,000 while meeting demand, shortened shipment dispute resolution to 15–20 seconds, and delivered a 2.1‑point margin improvement and better cash flow.

Parry Sound RONA Building Centre

Bill Corbett

Owner