Case Study: Palmetto Ace Home Center achieves lower inventory costs and smarter ordering with Epicor Inventory Planner

Palmetto Ace Home Center - Customer Case Study

Palmetto Ace Home Center, a single-store hardware and home goods retailer in Pawleys Island, SC, struggled with large inventory volumes, empty pegs, and unreliable suggested order points that required heavy manual adjustment. The owner’s challenge was to reduce inventory carrying costs without causing stock outs and to identify and eliminate unprofitable, slow-moving items.

By implementing Epicor Inventory Planner and using its preconfigured forecasting models (with trainer support), Palmetto Ace improved reorder accuracy and cut ordering time. Results included shrinking Ace shipment costs from about $20,000 to roughly $12,500, substantially lowering inventory carrying costs, and leaving 80–85% of recommended stock orders unadjusted while better identifying dead and low-margin items.

Palmetto Ace Home Center

Chris Biddix

Owner