Case Study: Pacific Insight Electronics achieves real-time inventory accuracy, integrated EDI, and multiplant logistics with Epicor CMS

Pacific Insight Electronics - Customer Case Study

Pacific Insight Electronics, based in Nelson, British Columbia, designs and manufactures electronic modules and systems for North American transportation OEMs and aftermarket distributors. As the business grew it struggled with inventory accuracy (previously tracked in spreadsheets), lacked electronic data interchange (EDI) capabilities, and needed to coordinate production and logistics across multiple plants, including a 2007 expansion to Fresnillo, Mexico.

By implementing Epicor CMS, Pacific Insight established real-time inventory and cycle-counting processes, MRP-driven purchasing, and integrated EDI (leveraging Epicor’s 4,000+ mappings). Centralized multiplant logistics and automated order transactions cut manual entry and errors, freed procurement to focus on supplier negotiations, and enabled dashboards for on‑time delivery, inventory and work‑order KPIs—improving supply‑chain responsiveness and customer support.

Pacific Insight Electronics

Ron Cockburn

Continuous Improvement Leader