Case Study: Pacesetter Sports achieves real-time customer tracking and improved customer service with Epicor Eagle

Pacesetter Sports - Customer Case Study

Pacesetter Sports, a family-owned sporting goods retailer in Terre Haute, Indiana, grew from a specialty tennis and running shop into one of the region’s largest team-sports suppliers. The company’s legacy system could not support that growth—its limited functionality prevented meaningful customer breakdowns by order and constrained customer service and operational efficiency.

Pacesetter implemented Epicor Eagle, gaining real-time access to detailed customer and order histories, remote system access, and the ability to email invoices to cut printing, postage, and labor costs. The change sped inventory processes, improved reporting and cross-department visibility, and strengthened customer service while positioning the business for expanded retail and team-sales growth.

Pacesetter Sports

Brent Compton

Pacesetter Sports