Case Study: Nutter Hardware boosts sales and optimizes inventory with Epicor

Nutter Hardware - Customer Case Study

Nutter Hardware is a single-store, neighborhood hardware shop in Upper Arlington, Ohio, that combines old‑school service with modern systems. Leadership faced challenges boosting revenue, keeping fast‑selling items in stock, and training a turnover‑prone staff — all while relying on slow, spreadsheet‑heavy analyses to make decisions.

By implementing Epicor Performance Manager, Inventory Planner, Mobile Manager, and Training on Demand, Nutter sped reporting from days to hours, adjusted unprofitable hours, enabled on‑the‑go sales and remote overrides, and created tracked, self‑paced employee training. The changes improved merchandising and suggestive‑selling (notably increased furnace filter sales alongside key cutting), raised customer service and cashier confidence, reduced stock‑out risk, and are projected to remove $100,000 of excess inventory while increasing sales.

Nutter Hardware

Joe Turner

General Manager, Nutter Hardware