Case Study: Northside Pharmacies strengthens customer loyalty and reporting with Epicor Eagle

Northside Pharmacy - Customer Case Study

Northside Pharmacy, an Ohio-based pharmacy with seven locations, was facing challenges with its outdated business management system. Their previous system hindered daily activities with lengthy manual reporting, a lack of real-time connectivity, and an inability to effectively manage their customer loyalty program. To address these issues and support their growth, they chose to partner with vendor Epicor and implement the Epicor Eagle solution.

Epicor implemented its Eagle platform, including Eagle Loyalty Manager and Eagle Compass. The results were significant, including the automation of a previously manual loyalty program, which reduced the associated reporting time from eight hours to less than one and saved approximately 48 hours of work per month. This led to a large increase in loyalty point issuance and redemption. The Epicor solution also provided crucial real-time data connectivity and streamlined business processes across all locations.

Northside Pharmacy

Danielle Spires

Systems Coordinator