Case Study: Viking Lumber achieves greater efficiency and real-time access to information with Epicor BisTrack

Northeast LBM dealer gains efficiency and access to information with Epicor BisTrack

Viking Lumber, a Belfast, Maine lumber and building materials dealer with nine locations, faced limited access to information, a difficult upgrade process, and the need to run the business more efficiently—challenges that became urgent after acquiring four locations from Rhoades Building Products and consolidating operations.

The company standardized on Epicor BisTrack, a Windows-based system that delivers dashboards, Smart Views, workflow automation, and a Related Documents feature. The implementation sped access to up-to-date data, streamlined transaction processing and invoice adjustments, simplified training and consolidation for acquired locations, enabled worry-free upgrades, and benefited from an active user community—resulting in time savings, fewer information bottlenecks, and high user satisfaction.

Viking Lumber

Chris Carroll

System Administrator