Case Study: North Plymouth Hardware achieves faster operations and better customer service with Epicor Propello

North Plymouth Hardware - Customer Case Study

North Plymouth Hardware, a family-owned hardware store in Plymouth, Massachusetts, faced growing competition from big-box retailers and needed to replace its aging on-premises point-of-sale system. The store turned to Epicor Propello from Epicor to modernize retail operations and keep serving its local community with the personal service that set it apart.

Epicor implemented Epicor Propello as a cloud-based retail management and POS solution, helping North Plymouth Hardware streamline purchasing, receiving, bookkeeping, and in-store pickup workflows. The results included faster processes, the ability to complete multiple tasks in about five minutes, real-time inventory visibility for curbside pickup during COVID-19, and business continuity even when a back-office computer failed—keeping the store running and improving customer service.

North Plymouth Hardware

Charlie Vandini

Owner