Case Study: Nicholson-Hardie Nursery and Garden Center achieves 300% faster credit transactions and streamlined inventory management with Epicor Eagle

Nicholson-Hardie Nursery and Garden Center - Customer Case Study

Nicholson-Hardie Nursery and Garden Center is a two-store, 40-employee lawn-and-garden retailer based in Dallas known for knowledgeable service and award-winning merchandising. As the business grew, management needed real-time, multi-location inventory and pricing, faster credit-card processing (80% of sales), and automated inventory controls to support a fast-paced retail environment and maintain high customer service levels.

They implemented Epicor Eagle with High-Speed Credit Card Authorization, kit inventory tracking, and the Epicor Business Advisor. The changes cut credit transaction time from 35 seconds to 3 seconds and shortened lines by about 50%, lowered bank fees (flat fees on debit), eliminated dial-up batch issues, and gave managers 24/7 visibility to make more profitable buying and selling decisions.

Nicholson-Hardie Nursery and Garden Center

Michael Bracken

Co-President