Case Study: Morrison's True Value achieves instant gift card service and improved tracking with Epicor In-Store Gift Card

Morrison's True Value - Customer Case Study

Morrison True Value Hardware, a single-location hardware and home center in Alpine, Texas, faced problems with obsolete paper gift certificates that slowed checkout, complicated returns, and offered little visibility into gift card sales—hurting customer satisfaction and operational tracking.

By adding Epicor Eagle and the Epicor In‑Store Gift Card solution, the store implemented fast card processing with simple online training; transactions became instantaneous and easy to track via Epicor’s Viewer. The result was improved professionalism and customer satisfaction, more accurate loyalty redemptions, streamlined returns, and clear sales and redemption reporting.

Morrison's True Value

Joey Iniguez

System Operator, Morrison’s True Value