Case Study: Micro Dynamics achieves near-zero errors, slashes parts-entry time and eliminates 10–15 FTEs with Epicor Service Connect

Micro Dynamics - Customer Case Study

Micro Dynamics is a 450-employee electronics contract manufacturer with three major U.S. sites and two international offices operating in a thin-margin market. The company needed a cost-effective, efficient way to get inventory and parts data into its Epicor ERP and to manage that information rapidly to realize a fast return on investment.

Micro Dynamics implemented Epicor Vantage with Epicor Service Connect as the integration platform, automating data entry, validation, orchestration and exception handling. Results included near-zero data-entry errors, parts-entry time cut from one week to two hours, elimination of the 10–15 FTEs previously required for parts management, monthly price-list updates available in one hour, and a payback within one year—sharply reducing costs and improving competitiveness.

Micro Dynamics

Joe La Bore

Business Integration Manager, Micro Dynamics