Case Study: Metropolitan Pipe & Supply Company achieves rapid ROI, faster billing, and improved warehouse accuracy with Epicor Eclipse

Metropolitan Pipe & Supply Company - Customer Case Study

Metropolitan Pipe & Supply Company (Met Pipe) is a fourth‑generation plumbing and industrial distributor in Cambridge, MA, with two locations, 70 employees and roughly $36M in annual sales. The company struggled with manual processes—handwritten orders, employees constantly checking stock in the warehouse, slow billing and limited inventory control—which prompted a search for a scalable ERP to automate operations and speed cash flow.

Met Pipe implemented Epicor Eclipse ERP and later Epicor Wireless Warehouse Management, automating order processing, billing and warehouse picking. Within three months the company’s increased billing speed improved cash flow enough to cover implementation costs, Accounting headcount fell by 25% while output rose, and warehouse accuracy and pick times improved—along with gains from UPS integration, electronic pricing exports, and time‑clock automation that helped Met Pipe stay competitive.

Metropolitan Pipe & Supply Company

David Constantine

MIS Manager, Metropolitan Pipe & Supply Company