Case Study: Merck Millipore achieves 3-week-to-10-minute quoting and $4.5M savings with Epicor CPQ

Merck - Customer Case Study

Merck Millipore, a biotech manufacturer of medical devices and technologies, faced slow, error-prone quoting and engineering processes that hindered growth. Sales relied on an in-house visual tool with no validation, creating repeated reworks and long cycle times that left engineering overloaded and unable to keep pace with customer demand.

By implementing Epicor CPQ (KBMax) as a single source of truth and integrating it with Oracle ERP and Salesforce, Merck automated guided selling and rule-based quoting, generating quotes and CAD drawings in real time. The change cut deal cycle time from three weeks to 10 minutes, reduced engineering touch time to under 30 minutes, delivered $4.5M in cost savings, and boosted quoting capacity by 99%, freeing engineering to focus on innovation.

Merck

Tom Roy

Sr. Project Manager