Case Study: Mercedes Medical nearly doubles sales and boosts margins with Epicor Prophet 21

Medical distributor increases sales and margins while reducing A/R days outstanding with Epicor Prophet 21

Mercedes Medical Inc., a national medical distributor based in Sarasota, Florida, was growing rapidly but hampered by fragmented, accounting‑based systems that required multiple screens, lacked wireless warehouse capabilities, and failed two prior integration attempts. COO Andrew Wright sought an industry‑experienced partner to achieve complete sales and warehouse integration and streamline operations.

The company implemented Epicor Prophet 21, which unified order entry, sales history, warehouse operations and web commerce, and included training and targeted customizations (for example, freight estimation). As a result, sales nearly doubled, margins rose 15%, A/R days outstanding fell about 20%, and sales per employee increased by almost $100,000, with Mercedes Medical consistently ranking at the top of industry benchmarks.

Mercedes Medical

Andrew Wright

Chief Operating Officer, Mercedes Medical Inc