Case Study: MEDEX Global Group achieves enterprise-wide real-time support and HIPAA-compliant reporting with Epicor Clientele CRM.NET

MEDEX Global Group - Customer Case Study

MEDEX Global Group, based in Towson, Maryland, is a leader in emergency travel assistance and international medical insurance that helps travelers access care worldwide. The company’s homegrown software lacked functionality and flexibility, hindering productivity and real‑time information sharing across its assistance center, back office, and account teams and complicating HIPAA‑compliant reporting.

MEDEX implemented Epicor Clientele CRM.NET, leveraging its .NET/web services architecture to integrate a proprietary provider database and deploy the system enterprise‑wide. The solution enabled real‑time sharing of case, contract, and provider data, faster, more accurate support, HIPAA‑compliant reporting, reduced paper and sales cycle time, and improved analytics for strategic planning and rapid onboarding of new partners.

MEDEX Global Group

Joyce McNemar

CTO, MEDEX Global Group