Case Study: McNeil Auto Supply achieves faster response, improved inventory and cost savings with Epicor Eagle

McNeil Auto Supply - Customer Case Study

McNeil Auto Supply is a family‑owned automotive parts jobber in Cambridge, Ontario (one store, 14 employees) that needed to stay competitive against local independents and national chains. The company struggled with manual forecasting and time‑consuming pricing updates, which made it harder to maintain accurate inventory, respond quickly to customer requests, and control labor costs.

By upgrading from Epicor Eclipse to Epicor Eagle, McNeil gained analytics, transaction history tracking, automated price updates (via Internet or CD), on‑board training, and detailed reporting. The result: faster response times and better inventory levels, fewer out‑of‑stocks, significant reductions in time and labor for pricing and admin tasks, streamlined processes, and more time for management to grow the business.

McNeil Auto Supply

Bruce McNeil

President, McNeil Auto Supply