Case Study: Alliance Lumber achieves scalable growth, faster month-end closes, and improved customer service with Epicor BisTrack

Lumber distributor provides outstanding service with Epicor BisTrack software

Alliance Lumber, Arizona’s largest lumber distributor with six locations serving production builders and commercial contractors, needed better special-order functionality, customer self-service, and stronger logistics and margin visibility to support its progressive pro-builder customers. Limitations in order handling and the lack of a contractor portal made dispatch, billing accuracy, and purchasing management less efficient as the business scaled.

Alliance Lumber implemented Epicor BisTrack to provide an online contractor portal, centralized visual dispatch, real‑time cost/price/margin visibility on orders, and improved special-order and stock controls. The result was fewer billing errors, more accurate customer communication, faster month‑end closes through Microsoft Dynamics integration, better purchasing management, and a scalable platform positioned for growth.

Alliance Lumber

Norb Edwardsen

General Manager