Case Study: Little Hardware achieves 25% fewer stockouts and 19.1% higher GMROI with Epicor Inventory Planner

Little Hardware - Customer Case Study

Little Hardware is a family-owned hardware and industrial supplier in Charlotte, North Carolina, serving the region since 1922. Management faced rising costs and frequent stockouts from ordering the wrong items or quantities across vendors with different lead times and freight minimums, and needed better forecasting and reorder point strategies to improve cash flow and customer service.

By deploying Epicor Inventory Planner to set vendor-by-vendor order cycles, select tailored forecast models, and calculate safety stock using service-level targets, Little Hardware shortened replenishment, met prepaid freight minimums sooner, and reduced outs. In the first six months they cut A/B item stockouts by 25%, improved forecast accuracy about 58% of the time, lowered moving average inventory investment by 6.55%, increased GMROI by 19.1%, and raised inventory turns by 13.4%.

Little Hardware

Kyle Little

eCommerce and IT Manager, Little Hardware