Case Study: Little Hardware achieves faster onboarding and improved customer service with Epicor Training on Demand

Little Hardware - Customer Case Study

Little Hardware, a family-owned retail hardware store in Charlotte, NC founded in 1922, faced the challenge of delivering consistent, fast training to employees with varied experience and computer skills to maintain its reputation for excellent customer service.

They implemented Epicor Training on Demand — a customizable, self-paced eLearning solution powered by the Epicor LMS — which standardized training, sped up onboarding, improved employee proficiency, and led to better customer service and overall business performance.

Little Hardware

Kyle Little

eCommerce and IT Manager, Little Hardware